Customer reviews of TCS Group

By Mr T on 15 September 2019 | Purchase not verified

Dreadful - wanted to buy a car - had to endure what felt like nearly an hour of irrelevant waffle from salesman to convince us the car was worth more than the price he was selling at. He persistently attempted to convince us the car was a rare limited edition model ( which it wasn’t - the registration document showed us this). As we had two young children with us we tried to politely ask him to get to the point to talk about the price with trade in. He just kept going off on another tangent. When finally we got down to discussing price and he realised all sales strategies had failed he threw his toys out of the pram and told us the car was not for sale. Ridiculous service - 2 hours of my life I can’t get back. Avoid !!!!!

By Joe F on 11 June 2019 | Purchase not verified

Helpful and knowledgeable, especially when purchasing a truck. Emily was a delight to deal with. Very happy with my purchase and wouldn’t hesitate to go back again.

By Patrick S on 20 March 2019 | Purchase not verified

Great Dealer. Comming from abroad, i came here to buy a 996 4S Cabriolet. Gave me more than enough time to inspect the car in all details. Very good price, car was clean and interior much nicer that with every other car i baught from a dealer yet. They fixed all minor issues the car had. Had a Transport company pick the car up, but they forgot some parts. TCS found the parts and sent them to me (international). Car runs well. Completelly satisfied with service and car. All Thumbs up!

By Matthew H on 04 August 2018 | Purchase not verified

Thank you doesn’t even begin to cover our experience. The owner made the experience of part exchanging and buying a new car so much easier, especially after visiting two unpleasant dealers in the local area. Our new car is a dream, the team are simply fantastic and we couldn’t be happier. Thank you, thank you, thank you! PS if you get a chance, look at the truly stunning classic cars in their garage because they’re just spectacular. Highly recommend TCS and will return whenever we want to change vehicles.

By Shirley M on 03 April 2018 | Purchase not verified

I received a phone call to say that the pickup I was interested in was now available and for sale on a first come first serve basis. TCS were about to close but open again at 10.00am the next day, Saturday 31st March 2018, so the next day I set off and arrived at 10.10 after a 50 mile journey, to be the first visitor on the car park. I was met by a man who took me into the office and then round a car storeroom, explaining all the history of the cars. After about 50 minutes we finally arrived in front of the pickup where another couple were stood. The man spoke briefly to the couple and they were also interested in the same vehicle as he had phoned them also. The salesman then handed the keys to the man whilst stating that they were here first and he is a fair man. I was totally shocked, if I hadn’t been polite and listened to his stories I would have been stood by the vehicle! Not a good experience and a waste of 3 hours with a 100 mile round trip!

By Mike M on 21 February 2018 | Purchase not verified

Me and my partner bought a car from here and they were very polite and don’t pressure or mither you into buying, they have got a very nice set up on a farm with a lot of cars and the Mazda CX-5 we bought was a very nice car we can’t fault it and the garage even had it serviced at the Mazda main dealer so they look after the cars they sell. 5*service I’d recommend Tcs to anybody.

By Heidi W on 21 February 2018 | Purchase not verified

The best experience we have ever had when buying a car! It’s a family run business and the owner is fantastic and so accommodating. We bought a car that had an issue with the sat nav, the owner has sorted this out, no problem and has been an absolute pleasure to deal with. We will be strongly recommending this place to everyone we know who is looking to buy a car in future! Thank you TCS!

By Alyson B on 14 January 2018 | Purchase not verified

We had great service from TCS. Really down to earth family business. No smarmy sales men here. We got a good price for our trade in and are very happy with our new car. We had a private plate change to do, and they dealt with it all for us very efficiently. They even gave us a bottle of wine. Lovely people. I would recommend this company to others and will definitely be using them again.

By david p on 21 May 2017 | Purchase not verified

I purchased a classic Jaguar from TCS Group, I asked whenever I was enquiring about the car if the roof cloth and the air con were alright, the salesman said they were fine, there are no issues with this car, I paid for transport of the car to my home, upon arrival I seen right away the roof cloth was lying down on top of the front seats, I phoned the company immediately and asked them to pay for a new roof cloth for the Jaguar, the salesman just put the phone down on me, Rogue Traders like these should be put out of business,so buyer beware.

Reply from TCS Group on 27/11/17

Thank you for your review and your comments were noted. We are sorry that you had this bad experience. We strive to give complete customer satisfaction and unfortunately this salesman did not achieve that. We have felt it necessary to terminate his employment and he now no longer works for TCS. We can assure you that if you were to purchase a vehicle from us in the future you would be more than satisfied. Once again we apologise most sincerely that you were unhappy with our garage and the service you received.

By Mick S on 08 April 2017 | Purchase not verified

Really bad cars. We drove over 2 hours to have a look at a few cars they had in, they were described as great condition - they were full of mould. On a Jeep Wrangler they were selling it was thickly grown on the steering wheel and elsewhere, 2 Jeep Commanders were both stained with mould on seats and seatbelts and rusting inside, we picked up the boot cover on a Grand Cherokee and the plastic tray was full of water. It looks like they wash them out with a pressure washer and then shut them up. They seem to take good cars and ruin them.