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Customer reviews of TCS Group

At TCS Group we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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TCS Group

TCS Group

Based on 178 customer reviews

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  • 5

    Rude representative

    By Max T on 30 November 2020 | Purchase not verified

    Did not get beyond a phone call. Individual I spoke to was extremely rude and patronising.

  • 5

    Terrible effort, terrible customer service

    By JOHN K on 13 August 2020 | Purchase not verified

    Salesperson couldn't have been less helpful. No interest in assisting me at all.

  • 5

    Avoid - bizarre salesman

    By Mr T on 15 September 2019 | Purchase not verified

    Dreadful - wanted to buy a car - had to endure what felt like nearly an hour of irrelevant waffle from salesman to convince us the car was worth more than the price he was selling at. He persistently attempted to convince us the car was a rare limited edition model ( which it wasn’t - the registration document showed us this). As we had two young children with us we tried to politely ask him to get to the point to talk about the price with trade in. He just kept going off on another tangent. When finally we got down to discussing price and he realised all sales strategies had failed he threw his toys out of the pram and told us the car was not for sale. Ridiculous service - 2 hours of my life I can’t get back. Avoid !!!!!

  • 5

    Excellent custom service

    By Joe F on 11 June 2019 | Purchase not verified

    Helpful and knowledgeable, especially when purchasing a truck. Emily was a delight to deal with. Very happy with my purchase and wouldn’t hesitate to go back again.

  • 5

    Great Service. Great Car. Nice Guys!

    By Patrick S on 20 March 2019 | Purchase not verified

    Great Dealer. Comming from abroad, i came here to buy a 996 4S Cabriolet. Gave me more than enough time to inspect the car in all details. Very good price, car was clean and interior much nicer that with every other car i baught from a dealer yet. They fixed all minor issues the car had. Had a Transport company pick the car up, but they forgot some parts. TCS found the parts and sent them to me (international). Car runs well. Completelly satisfied with service and car. All Thumbs up!

  • 5

    Blown away

    By Matthew H on 04 August 2018 | Purchase not verified

    Thank you doesn’t even begin to cover our experience. The owner made the experience of part exchanging and buying a new car so much easier, especially after visiting two unpleasant dealers in the local area. Our new car is a dream, the team are simply fantastic and we couldn’t be happier. Thank you, thank you, thank you! PS if you get a chance, look at the truly stunning classic cars in their garage because they’re just spectacular. Highly recommend TCS and will return whenever we want to change vehicles.

  • 5

    A 'fair man'?

    By Shirley M on 03 April 2018 | Purchase not verified

    I received a phone call to say that the pickup I was interested in was now available and for sale on a first come first serve basis. TCS were about to close but open again at 10.00am the next day, Saturday 31st March 2018, so the next day I set off and arrived at 10.10 after a 50 mile journey, to be the first visitor on the car park. I was met by a man who took me into the office and then round a car storeroom, explaining all the history of the cars. After about 50 minutes we finally arrived in front of the pickup where another couple were stood. The man spoke briefly to the couple and they were also interested in the same vehicle as he had phoned them also. The salesman then handed the keys to the man whilst stating that they were here first and he is a fair man. I was totally shocked, if I hadn’t been polite and listened to his stories I would have been stood by the vehicle! Not a good experience and a waste of 3 hours with a 100 mile round trip!

  • 5

    Excellent traders

    By Mike M on 21 February 2018 | Purchase not verified

    Me and my partner bought a car from here and they were very polite and don’t pressure or mither you into buying, they have got a very nice set up on a farm with a lot of cars and the Mazda CX-5 we bought was a very nice car we can’t fault it and the garage even had it serviced at the Mazda main dealer so they look after the cars they sell. 5*service I’d recommend Tcs to anybody.

  • 5

    Best car garage we have ever used! Amazing! Thanku

    By Heidi W on 21 February 2018 | Purchase not verified

    The best experience we have ever had when buying a car! It’s a family run business and the owner is fantastic and so accommodating. We bought a car that had an issue with the sat nav, the owner has sorted this out, no problem and has been an absolute pleasure to deal with. We will be strongly recommending this place to everyone we know who is looking to buy a car in future! Thank you TCS!

  • 5

    Great service

    By Alyson B on 14 January 2018 | Purchase not verified

    We had great service from TCS. Really down to earth family business. No smarmy sales men here. We got a good price for our trade in and are very happy with our new car. We had a private plate change to do, and they dealt with it all for us very efficiently. They even gave us a bottle of wine. Lovely people. I would recommend this company to others and will definitely be using them again.